Refund Terms for XERQUINALO

Welcome to XERQUINALO. We aim to ensure complete satisfaction with your purchases. If you are not entirely satisfied with your purchase, we're here to help.

1. Return & Refund Conditions

Products can be returned and refunded under the following conditions:

• The item must be returned within 30 days of receipt.
• The item must be in its original packaging, unused, and in the same condition that you received it.
• Proof of purchase, such as a receipt or order number, must be provided.

2. Return Process

To initiate a return, please contact our customer service team at [email protected]. We will guide you through the next steps, which include:

• Providing details about your purchase and reason for return.
• Receiving a Return Merchandise Authorization (RMA) number.
• Shipping the item back to our designated returns address at your cost.

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and applied to your original payment method within 7-10 business days.
• If rejected, you will be notified with the reasons for rejection and options available thereafter.

4. Non-Refundable Items

Certain items are non-refundable:

• Gift cards
• Downloadable software products
• Health and personal care items

5. Exchange Policy

Items can be exchanged for similar items if they are defective or damaged. To initiate an exchange, please contact our customer service.

6. Contact Us

If you have any questions about our refund terms, please contact us at: